FAQ

Creating an account at CryptoLoko Casino is quick and straightforward. Click the 'Sign Up' or 'Register' button on our homepage, then fill out the registration form with your personal details including your name, email address, and preferred password. You'll need to verify your email address by clicking the link we send you. Once verified, you can make your first deposit and start playing. The entire process typically takes less than five minutes. Remember to provide accurate information as this will be verified during the KYC process when you request your first withdrawal.

The GOLOKO welcome bonus offers new players a generous 505% match on their first deposit plus 55 free spins on Neon Wheel 7s Slots. To claim this bonus, simply register a new account, visit the cashier section, make a qualifying deposit of at least $20, and enter the bonus code 'GOLOKO' when prompted. The bonus funds will be credited to your account automatically after the deposit is processed. This welcome offer comes with a 30x wagering requirement, which means you'll need to play through the bonus amount 30 times before withdrawing any associated winnings. The free spins are delivered all at once and must be used within 7 days of issue.

CryptoLoko Casino offers a variety of payment methods to accommodate different player preferences. For traditional banking options, we accept Visa, MasterCard, American Express, Bank Wire Transfers, and Neosurf. For cryptocurrency users, we support Bitcoin (BTC), Bitcoin Cash (BCH), and Litecoin (LTC). Cryptocurrency transactions typically process faster and offer enhanced privacy. All deposits are instant except for Bank Wire Transfers, which may take 1-5 business days to process. There are no fees charged by CryptoLoko for deposits, though your payment provider might apply their own fees. Minimum deposit amounts vary by method but typically start at $20 or the cryptocurrency equivalent.

To request a withdrawal at CryptoLoko Casino, log into your account, navigate to the Cashier section, and select 'Withdrawal.' Choose your preferred withdrawal method from the available options (which include Bank Wire Transfer, Bitcoin, Bitcoin Cash, and Litecoin), enter the amount you wish to withdraw, and confirm your request. Cryptocurrency withdrawals are processed within 24-48 hours, while Bank Wire Transfers may take 3-7 business days. First-time withdrawals require completion of our KYC (Know Your Customer) verification process, where you'll need to submit identification documents. The minimum withdrawal amount is $100 for traditional methods and $50 (or equivalent) for cryptocurrencies. Maximum withdrawal limits depend on your player status and chosen method.

Wagering requirements at CryptoLoko Casino refer to the number of times you need to play through bonus funds before they become withdrawable. For example, our GOLOKO welcome bonus has a 30x wagering requirement, meaning if you receive a $100 bonus, you'll need to place $3,000 worth of bets before withdrawing any winnings from that bonus. Different games contribute differently toward meeting these requirements: slots typically contribute 100%, while table games like blackjack and roulette may contribute only 10-25%. Some games may be excluded entirely from wagering contribution. Wagering requirements must be met within the specified timeframe (usually 30 days for deposit bonuses), and maximum bet limitations often apply while completing wagering. You can check your wagering progress in the 'My Account' section of your profile.

Yes, CryptoLoko Casino occasionally offers no deposit bonuses to both new and existing players. These bonuses allow you to play real money games without making a deposit first. For new players, no deposit bonuses may be available as part of special promotions or through exclusive bonus codes found on our promotions page. Existing players may receive no deposit bonuses through our loyalty program, email campaigns, or special events. These bonuses typically come with higher wagering requirements than deposit bonuses (usually 40-60x) and may have maximum cashout limits. While terms vary by promotion, most no deposit bonuses require account verification before withdrawal and can only be claimed once per player/household/IP address. Check our promotions page regularly or subscribe to our newsletter to stay informed about the latest no deposit offers.

Yes, CryptoLoko Casino is fully optimized for mobile play across all modern smartphones and tablets. There's no need to download a separate app—our mobile casino runs directly in your device's web browser, whether you're using iOS, Android, or any other operating system. The mobile version includes most of the games available on our desktop site, with special attention to mobile-friendly slots and table games. You can perform all account functions on mobile, including registration, deposits, withdrawals, and claiming bonuses. The interface automatically adjusts to your screen size for optimal viewing and gameplay. For the best mobile experience, we recommend using the latest version of Chrome, Safari, or Firefox browsers and maintaining a stable internet connection.

CryptoLoko Casino features a diverse game library powered by Real Time Gaming (RTG), one of the industry's most respected software providers. Our selection includes hundreds of slot games ranging from classic 3-reel slots to modern 5-reel video slots with multiple paylines and bonus features. Popular titles include Neon Wheel 7s, Cash Bandits, and Bubble Bubble. We also offer a comprehensive variety of table games including multiple variations of blackjack, roulette, baccarat, and poker. Video poker enthusiasts can enjoy Jacks or Better, Deuces Wild, and many other variants. Additionally, our specialty games section features keno, scratch cards, and bingo-style games. New games are added regularly, and most titles are available in both real money and free play modes so you can practice before betting actual funds.

The verification process (KYC) at CryptoLoko Casino is a security measure required before your first withdrawal. To complete verification, you'll need to submit copies of: 1) A government-issued photo ID (passport, driver's license, or national ID card), 2) Proof of address (utility bill, bank statement, or official correspondence dated within the last 3 months), and 3) If you deposited using credit/debit cards, copies of those cards (with the middle digits masked for security). To submit these documents, log into your account, go to the 'My Account' section, and select 'Verification' or upload them when prompted during your first withdrawal request. Our team typically processes verification documents within 24-48 hours. Once verified, your account remains verified for future withdrawals unless you change your personal information or add new payment methods.

If you encounter technical issues while playing at CryptoLoko Casino, try these troubleshooting steps: First, refresh your browser or restart the game. If problems persist, clear your browser cache and cookies or try a different browser. Ensure your internet connection is stable and that you're using the latest browser version. For mobile users, check that your device meets the minimum system requirements and has sufficient free memory. If these steps don't resolve the issue, contact our customer support at support@cryptoloko.com with details about the problem, including the game you were playing, the device and browser you're using, and any error messages you received. For faster assistance, include screenshots if possible. Our support team will investigate and provide a solution as quickly as possible. Most technical issues can be resolved within minutes to hours, depending on the complexity.

CryptoLoko Casino is committed to promoting responsible gambling through various tools and resources. Players can set personal limits on deposits, wagers, losses, and session times through the 'Responsible Gambling' section in their account settings. We also offer a self-exclusion option for those who need a break from gambling, ranging from temporary cooling-off periods to permanent exclusion. Our platform includes reality checks that remind players of their time spent gaming and provides easy access to session history and transaction records for better spending awareness. We train our staff to recognize signs of problem gambling and provide appropriate support. Our website features information about responsible gambling practices and links to professional help organizations like Gamblers Anonymous and the National Council on Problem Gambling. Remember that gambling should be viewed as entertainment, not as a way to make money or solve financial problems.

Yes, CryptoLoko Casino employs industry-leading security measures to protect your personal and financial information. We use 128-bit SSL (Secure Socket Layer) encryption technology to safeguard all data transmitted between your device and our servers, ensuring that sensitive information cannot be intercepted by unauthorized parties. Our privacy policy strictly limits the use and sharing of your personal information to what's necessary for operating our services. For financial transactions, we implement multiple layers of security protocols and partner only with reputable payment processors. Our platform undergoes regular security audits and penetration testing to identify and address potential vulnerabilities. Player funds are kept in segregated accounts separate from operational funds. Additionally, cryptocurrency transactions offer an extra layer of security through blockchain technology. We never store your complete credit card information on our servers, and our staff undergo rigorous training on data protection protocols.